We train your team
while they work.
At the hotel, one person at a time on the situations of their shift. Online, with the DolceVita masterclasses open to the whole team for twelve months.
At the hotel or online, your choice.
One person at a time, in live service.
We come to the property and work with one team member at a time, on the situations they meet in their shift.
The masterclasses for the whole team.
Twelve months of access to the DolceVita library: everyone watches what they need, when they want.
Seven training programmes, three consulting ones.
Guest Service Excellence
From €275 per person
The whole guest journey, from arrival to departure: what to say, what to do, and how to keep it the same on every shift.
Guest Relations, Complaints & Reputation Management
From €275 per person
Complaints, service recovery, difficult conversations, reviews and VIP guests.
Service Mindset & Professional Attitude
From €275 per person
The attitude underneath good service: empathy, self-management, ownership and resilience.
Front Office Upselling
From €275 per person
Selling the right room to the right guest at the moment they are most able to say yes.
International Guest Service
From €275 per person
Welcoming, advising and selling to guests who don’t speak the local language, with the same confidence the team has with everyone else.
Guest Experience Management & Leadership
From €399 per leader per day
Leading service at both levels: the shift that opens and the experience across the property.
Hiring, Onboarding and Keeping the Standard
From €399 per leader per day
The three places a service standard is passed on or lost: who you hire, their first weeks, and what gets recognised.
Service Standards & SOP Design
Consulting · from €3,750 per department
Designing service standards, SOPs, and rituals that scale across a property.
Service Quality & Guest Satisfaction Measurement
Consulting · from €3,750 per department
Measuring service quality and turning guest feedback into improvement.
Advanced Guest Management & Service Technology
Consulting · from €3,750 per department
Advanced strategies and technology for managing the guest experience.
The training starts from the hotel.
01
Focus
We choose together the situations, the behaviours and the priorities to work on.
02
Training
Training built around each employee, on your floor or online.
03
Practice
The work runs on the examples they meet during their own shift.
04
Review
What is left at the end: the behaviours to hold and the priorities to reinforce.
Training built inside hotel work.
Behind the programmes is the DolceVita network: professionals who run front office, restaurant, cellar, bar, concierge and guest experience in working hotels, alongside the person who founded DolceVita Hospitality after a career in hotel operations in Italy and abroad. The same capabilities are filmed in the digital library.
On-the-job training at the reception desk, with Santi Roggio.
Three tiers, from one person to the whole hotel.
Guest-facing team
From €275 per person
This is the starting price: the final one depends on how many people we train and the time it takes.
Managers
From €399 per leader per day
This is the starting price: the final one depends on how many leaders we work with and the time it takes.
Standards consulting
From €3,750 per department, not per person
We write the hotel’s standards, department by department, and train the team to apply them every day. The price depends on the size of the department.
Travel and accommodation are agreed separately.
Diagnosis first, then training.
If the team already knows its job but the hotel's standards are unclear, outdated or inconsistent, another course achieves little. Then the work starts from the standards: writing them, taking them onto the floor during service and leaving managers a way to keep them steady, through the three standards programmes or through Standards Design, one of the three components of Guest Experience Design.
A training programme built around your hotel.
Tell us who works with you and we choose the way together, at the hotel or online.