Bring the learning onto the floor.
DolceVita comes into the property and works with one person at a time: training built around each employee, on the situations they meet on their own shift.
- Where
- On site or online
- Format
- One to one
- From
- €275 per person
- Tailored
- To each employee
Guest experience is built in the real moments.
- The eleven o'clock early check-in: sold, or given away.
- A higher category room is free, and the upgrade is never offered.
- A complaint nobody settles in time: at checkout you take a night off the bill.
- The regular comes back, but books through Booking: the commission is yours to pay.
- “Where should we eat tonight?”, and they eat somewhere else.
- The phone rings unanswered, and someone else takes that booking.
- The guest asks for a taxi to the airport, and nobody offers the hotel's transfer.
- A three-star review, and next month you drop the rate to fill the rooms.
Training works on situations like these, because that is where the guest's experience turns into a number.
It starts from the moments that matter most in your hotel.
The training starts from the hotel.
Focus
We choose together the situations, the behaviours and the priorities to work on.
Training
Training built around each employee, on your floor or online.
Practice
The work runs on the examples they meet during their own shift.
Review
What is left at the end: the behaviours to hold and the priorities to reinforce.
It is in use from the next shift.
- Front desk knows when to offer the higher category, and in what words.
- Whoever answers the phone ends the call with a booking, not with “I'll think about it”.
- A complaint is settled on the spot, before it becomes a discount or a review.
- The hotel's own services — transfer, restaurant, late checkout — get offered, instead of waiting for the guest to ask.
- Whoever runs the shift catches it as it happens, and fixes it before the guest leaves.
- The same moments the team saw in the Online Academy, practised during their own shift.
Training built inside hotel work.
Behind the programmes is the DolceVita network: professionals who run front office, restaurant, cellar, bar, concierge and guest experience in working hotels, and Kledis Brahimi, who built his career in hotel operations in Italy and abroad before founding DolceVita Hospitality. The same capabilities are filmed in the digital library.
- 9,436
- Students in the digital library
- 872
- Reviews
- 11.5
- Hours of masterclasses
Bring DolceVita into your hotel.
From €275 per person
In the price
- The preparation before arriving
- The days on property
- Choosing the focus with management
- The exercises on the department's own situations
- The closing summary of what to reinforce
Travel and accommodation are agreed separately.
The work on managers and the work on property-wide standards take a different shape and a different price list. See all prices
From behaviour to the way the hotel works.
Profit Performance
Standards written for your property, applied in service, with a way to hold them over time — and the moments before, during and after the stay where the guest's experience shows up in the accounts.
Where your team can earn you more.
45 minutes with a senior consultant. We look at where the service stands today, which departments are worth working on, and how many days it actually takes.
- No pitch deck — a working session
- Named senior strategist, not a sales rep
- You keep the plan either way
Kledis Brahimi · Lead ConsultantReplies personally, usually within one business dayAbout you
So we know whose hotel we are looking at.
From €275 per person
Let's talk