Guest Services, Room Inspection and Public Areas
Turndown, laundry and pressing, room requests, lost property, the arrival inspection, the morning round, public areas, cots and extra beds, babysitting and rooms found open.
- Price
- From €275 per person
- Duration
- Agreed with the hotel
The programme works on the housekeeping services the guest requests or sees beyond the cleaning of the room. It covers evening turndown, laundry and pressing returned within the time promised, and room requests, from an iron to a phone charger. It covers the inspection that releases a room for arrival and the morning round, planned around guests' schedules. It includes public areas, lost property, cots and extra beds, and babysitting by sitters from the hotel's approved list only. It closes with the procedure for a guest room found open.
The outcome
Every room is inspected by a supervisor before the guest enters, and what the guest asks for reaches the door within the time promised. The lobby, corridors and public washrooms stay in order all day, and items left behind go back only to their owner.
Targeted Groups
This programme is designed for:
- Room and turndown attendants
- Floor supervisors
- Public area attendants
- Valets and laundry staff
- Housekeeping coordinators and house attendants
- Newly hired staff
Course Objectives
By the end of the programme, participants will be able to:
- Prepare the room for the night with turndown service
- Collect, check and return laundry and pressing within the time promised
- Answer a request and deliver a working item to the room
- Log, store and return lost property only to its owner
- Inspect the room before arrival and release it only with every fault cleared
- Plan the morning round around guests' schedules and choices
- Keep the lobby, lifts, corridors and public washrooms clean all day
- Apply the safety rules for cots, babysitting and rooms found open
Targeted Competencies
Participants will develop the following competencies:
- Turndown service
- Laundry, pressing and shoeshine
- Room requests and loan items
- Lost property
- Room inspection
- Morning round planning
- Public area cleaning
- Safety: cots, babysitting and rooms found open
Unit 01
Turndown and laundry
- The room set for the night, on the side the guest sleeps
- The bathroom reset and one touch taken from the guest notes
- Collecting, counting and checking every item
- Returning on time, with small repairs done
Unit 02
Requests and lost property
- The request taken by phone or by message
- The item checked and handed over at the door
- The found item: number, log and storage
- Returning it only to someone who describes it and shows ID
Unit 03
Inspection and the morning round
- Inspecting in the order guests arrive
- The guest's requests checked first
- The room released only with every fault cleared
- The morning round and the linen change rule
Unit 04
Public areas
- Noisy work finished before guests appear
- The lobby round at set intervals, signed
- Public washrooms cleaned and restocked
- Spills and the unexpected dealt with at once
Unit 05
Families and safety
- Cots to the European standard and extra beds with full linen
- Babysitting from the hotel's approved list
- The child's needs form signed by the parents
- A room found open: nothing touched, security called, the guest told
Every DolceVita programme is individual and tailored: one participant at a time, online or at your property, in live service. Content, pace and case material are calibrated to the competencies and the role of whoever is being trained.
From €275 per person
This is the starting price. The final one depends on how many people we train, the time it takes and what your hotel needs.