Bar and Lounge Service
Welcoming guests at the bar, recommending cocktails and table service in the lounge.
- Price
- From €275 per person
- Duration
- Agreed with the hotel
A hotel bar depends on welcome and advice: the guest sits down, asks what to drink and decides within a few minutes whether to come back the following evening. The programme covers the whole service, from opening the bar to the bill: the welcome at the counter and at the table, recommending cocktails and low and no alcohol alternatives, responsible service, bottle service and closing. The work takes place during the shift, one person at a time.
The outcome
The bar becomes a place where the guest feels recognised: an immediate welcome, a cocktail recommended to their taste, table service at the right pace. Guests return to the bar during their stay, and the bar also draws outside customers.
Targeted Groups
This programme is designed for:
- Bartenders and barbacks
- Lounge and bar servers
- Bar managers and head bartenders
- Pool and terrace staff
- Newly hired bar staff
- Seasonal bar staff
Course Objectives
By the end of the programme, participants will be able to:
- Open the bar to the hotel's standard
- Welcome the guest at the counter and at the table within moments
- Recommend a cocktail based on the guest's tastes
- Offer low and no alcohol alternatives with the same care
- Serve at the table with the right timing and accompaniments
- Recognise a guest who has had enough to drink and handle the situation with tact
- Present the bill and charge it to the room correctly
- Close the bar and prepare for the next service
Targeted Competencies
Participants will develop the following competencies:
- Opening and closing the bar
- Welcome at the counter and at the table
- Cocktail recommendation
- Low and no alcohol offer
- Lounge table service
- Responsible service
- Bottle service
- Bill and room charges
Unit 01
The bar before opening
- Mise en place of the counter and the lounge
- Ice, garnishes and preparations
- The cocktail list and the day's suggestions
- Music, lighting and atmosphere
Unit 02
The welcome
- Greeting within moments, even at peak times
- The guest at the counter and the guest at the table
- The guest on their own
- Remembering the name and the favourite drink
Unit 03
The recommendation
- Two questions to understand the guest's tastes
- The house cocktail and the great classics
- Low and no alcohol: suggestions made with the same care
- Bar snacks and accompaniments
Unit 04
The service
- Table service in the lounge
- Bottle service
- Keeping recipes consistent from one shift to the next
- Responsible service
Unit 05
The bill and closing
- The bill and charging to the room
- Last orders and the farewell
- Closing the bar and stocktaking
- Handover to the next shift
Every DolceVita programme is individual and tailored: one participant at a time, online or at your property, in live service. Content, pace and case material are calibrated to the competencies and the role of whoever is being trained.
From €275 per person
This is the starting price. The final one depends on how many people we train, the time it takes and what your hotel needs.