Seven masterclasses, each filmed on location in a working luxury property, with the people who run it. The complete programmes are available online for your team, wherever they are based.
Each film below is a trailer. The complete masterclasses are available online — write to me for access and pricing.
Antonio Cannavò, Front Office Manager
Follow the arrival sequence as a Belmond front office runs it: how a guest is greeted, how a check-in is paced around them, and how information passes between shifts so the second conversation is as informed as the first.
Filmed at · Villa Sant'Andrea, A Belmond Hotel
From the shoot
Trace a stay from the transfer in to the last morning, and see where a resort builds the moments guests talk about afterwards. Filmed across the Verdura estate, from the helipad to the guest journey on the ground.
Filmed at · Verdura Resort, Rocco Forte Hotels
From the shoot
Learn the standards that hold a five-star dining room together: how a table is read, how service is timed across a full room, and how the last cover of the evening receives everything the first one did.
Filmed at · Borgo Egnazia
From the shoot
Work the bar as a five-star operation: mise en place, the craft behind the list, and the conversation that turns a drink into a reason to come back. Filmed at the bar of Hotel Caruso, above Ravello.
Filmed at · Hotel Caruso, A Belmond Hotel
From the shoot
Santi Roggio
See how a concierge turns a request into an arrangement: reading what a guest is really asking for, sourcing it discreetly, and confirming it back the moment it is secured.
Filmed at · A private five-star property
From the shoot
Build the confidence to sell wine well: reading a guest's taste in a few questions, guiding the choice with authority, and serving it with the assurance a five-star list deserves.
Filmed at · Borgo Egnazia
From the shoot
Apply the language that shapes a guest interaction: how a request is received, how a preference is drawn out, and how a few deliberate words carry an exchange to a confident close.
From the shoot
Tell me which masterclasses your team needs and I will send access and pricing.