The skills that take you into the role you want.
Watch them whenever you like; they stay yours forever.
Filmed where the work is done.
Inside real hotels
Each masterclass is filmed in a working hotel, from Villa Sant’Andrea to Borgo Egnazia: you see the job as it really is.
From the people who run the department
Taught by a front office manager, a head concierge, a bar manager, a director of guest experience: the people who lead that work every day.
With a certificate
When you finish, you receive a certificate of completion issued by Udemy and, on request, one from DolceVita Hospitality too.
Choose the skill you want to strengthen.
Each Masterclass focuses on a specific part of the guest experience, and on the professional capability behind it.
Food & Beverage
Learn from Nicola Loiodice, food and beverage manager at Borgo Egnazia.
€51.99Start masterclass
Front Office
Learn from Antonio Cannavò, front office manager at Villa Sant’Andrea, a Belmond hotel.
€51.99Start masterclass
Wine Experience
Learn from Giuseppe Cupertino, sommelier at Borgo Egnazia, and take the certification issued in Italy.
€63.99Start masterclass
Bartending
Learn from Luigi Gallo, bar manager at Hotel Caruso, and Francesco Orefici, general manager of the Lansdowne Club in London.
€51.99Start masterclass
Concierge
Learn from Santi Roggio, head concierge at the Grand Hotel Timeo and president of the Clefs d’Or in Sicily.
€35.99Start masterclass
Build the complete guest experience skillset.
€119€255.95 when purchased individually
Lifetime access, with a single payment.
What students say after taking the Masterclasses.
Average rating 4.4 / 5
- ★★★★★
The one and only hospitality course I recommend to anyone working in the hospitality industry. Thank you, you made my investment on my personal development worth.
Marco Mazza - ★★★★★
I have over 20 years of experience in tourism. It was a very enjoyable and educational course. Thank you to everyone.
Yasin Karuc - ★★★★★
This hospitality training is very complete, is wonderful, congratulations to the instructors. I learned everything about hospitality. It's totally worth it
Daniela Lopez - ★★★★★
This course was beyond my expectations. It’s not just theoretical, but it also provides practical advice and guidance on how to implement luxury hospitality standards effectively.
Kingsley williams - ★★★★★
I now understand what it takes to deliver true luxury experiences! This course is packed with valuable knowledge and mentorship.
Ilona van den Boogert - ★★★★★
A truly exceptional course! The modules on luxury service standards and guest experience were particularly helpful. I feel ready to elevate my career in luxury hospitality.
Maria - ★★★★★
this course is actually good enough to understand about hospitability and how to greet along with problem solving abilities.
Ridhima Ravindra Naik - ★★★★★
Absolutely brilliant! I feel prepared and confident to excel in the luxury hospitality industry thanks to this masterclass.
Albert Sirmon - ★★★★★
I learned so many valuable concepts, from handling luxury clientele to managing operations seamlessly. This course is an invaluable resource for hospitality professionals.
Alex Mary - ★★★★★
An outstanding masterclass! The opportunity to learn from top luxury hospitality professionals is a dream come true!
Andy Kockelkoren - ★★★★★
Very informative and details informations for hospitalilty Sector career development and growth.
Jabbar Hussain - ★★★★★
I can’t recommend this course enough! It’s packed with useful information and actionable insights that I can apply directly to my role in the hospitality industry.
Micheal james
Reviews from enrolled students, quoted as they were written. Students and reviews on the Udemy profile
Start in a few steps.
Choose
One Masterclass, or the complete Academy.
Get the link
It arrives by email. From there you enter the masterclass, and it stays yours forever.
Learn
Watch the lessons, work through the exercises, and receive a certificate of completion at the end.
The step after the course.
Skills are the first step. The second is working out where to take them.
Bring the learning into your hotel. The Online Academy in detail
Build your next hospitality step.
A private session on the role you are in now, where you want your career to go, and the capabilities that support the next step.
Do you know what they will ask you at the interview?
The Five-Star Interview
The questions five-star hotels ask most often in interviews, and what they really want to find out about you.