Develop the hospitality capabilities that shape how guests feel, how professionals perform and how service creates value.
11.5 hours · 9,436 students · 872 reviews · filmed inside luxury hotels
Each Masterclass focuses on a specific part of the guest experience, and on the professional capability behind it.
Antonio Cannavò, Front Office Manager · Villa Sant'Andrea, A Belmond Hotel
Follow the arrival sequence as a Belmond front office runs it: how a guest is greeted, how a check-in is paced around them, and how information passes between shifts so the second conversation is as informed as the first.
Filmed at · Villa Sant'Andrea, A Belmond Hotel
Nicola Loiodice, Food & Beverage Manager · Borgo Egnazia
Learn the standards that hold a five-star dining room together: how a table is read, how service is timed across a full room, and how the last cover of the evening receives everything the first one did.
Filmed at · Borgo Egnazia
Luigi Gallo, Bar Manager · Hotel Caruso, A Belmond Hotel
Francesco Orefici, General Manager · The Lansdowne Club, London
Work the bar as a five-star operation: mise en place, the craft behind the list, and the conversation that turns a drink into a reason to come back. Filmed at the bar of Hotel Caruso, above Ravello.
Filmed at · Hotel Caruso, A Belmond Hotel
Santi Roggio, Head Concierge · Grand Hotel Timeo, A Belmond Hotel — President, FAIPA Les Clefs d'Or Sicily
See how a concierge turns a request into an arrangement: reading what a guest is really asking for, sourcing it discreetly, and confirming it back the moment it is secured.
Filmed at · A private five-star property
Giuseppe Cupertino, Sommelier and Wine Experience Manager · Borgo Egnazia
Build the confidence to sell wine well: reading a guest's taste in a few questions, guiding the choice with authority, and serving it with the assurance a five-star list deserves.
Filmed at · Borgo Egnazia
Real feedback from hospitality students who have studied the DolceVita courses, quoted as it was written.
The one and only hospitality course I recommend to anyone working in the hospitality industry. Thank you, you made my investment on my personal development worth.
Review published on Udemy
I have over 20 years of experience in tourism. It was a very enjoyable and educational course. Thank you to everyone.
Review published on Udemy
This hospitality training is very complete, is wonderful, congratulations to the instructors. I learned everything about hospitality. It's totally worth it
Review published on Udemy
This course was beyond my expectations. It’s not just theoretical, but it also provides practical advice and guidance on how to implement luxury hospitality standards effectively.
Review published on Udemy
I now understand what it takes to deliver true luxury experiences! This course is packed with valuable knowledge and mentorship.
Review published on Udemy
A truly exceptional course! The modules on luxury service standards and guest experience were particularly helpful. I feel ready to elevate my career in luxury hospitality.
Review published on Udemy
Global learning community
The DolceVita masterclasses have been taken by hospitality professionals and students around the world.
From Europe to the Middle East, from Asia to the Americas.
Udemy Business
Some DolceVita masterclasses are included in the Udemy Business collection, a curated selection of the courses available on the platform.
Udemy states that its Udemy Business collection holds around three per cent of the courses on the platform.
Access the full DolceVita learning library across the guest-facing roles that shape hospitality performance.
The complete collection also includes a 45-minute one-to-one Career Strategy Session.
€119.00
€255.95 when purchased individually
Yours forever: no renewal, no expiry.
Buying direct
This price is for anyone buying on this site. The Masterclasses are the same, and they stay yours with no expiry.
The DolceVita Online Academy licenses these seven masterclasses, and the rest of the library, to the property for twelve months — open to the whole team, including the people who join along the way.
Explore the Online AcademyOne Masterclass, or the complete Academy.
It arrives by email. From there you enter the masterclass, and it stays yours forever.
Watch the lessons, work through the exercises, and take the certificate where one applies.
The step after this one can be about your own development, or about bringing the learning into a hotel.
€49 · 45 minutes
A private session on the role you are in now, where you want your career to go, and the capabilities that support the next step.
From €2,500 / year
Access to the DolceVita learning library for the whole team, for twelve months: everyone watches what they want, when they want.
From €35.99
Get complete access