Luxury Hospitality Standards, Tailored to Your Property.
Published prices: on-site training from €275 per person, Experience Design from €2,500, Standards Design €290 per SOP.
Shaped by the World’s Leading Hospitality Brands.
More about usExperience & SOP Design, from concept to team training.
We design the guest experience at every stage of the stay, from booking to post-stay, and make it operational through standards, procedures and training.
Experience DesignDesign of the seven moments of the guest experience.
Standards DesignStandards and operating procedures.
On-site trainingA team trained to apply the standards.
- Experience DesignDesign of the seven moments of the guest experience.We design the seven moments of the guest journey around your property, whether a hotel, a historic residence or a country estate.From €2,500
- Standards DesignStandards and operating procedures.We write the operating procedures for each department, tailored to your property: from check-in to complaint handling, from answering the phone to in-room dining, from housekeeping to systems. In Italian and English.€290 per SOP
- On-site trainingA team trained to apply the standards.We train staff and heads of department to apply the experience standards and operating procedures designed for your property.From €275 per person
For properties in development or about to open: Pre-opening · Feasibility study
Master the basics of hospitality, anytime, on demand.
Introduce your team to the fundamentals of guest experience through online masterclasses led by luxury hospitality experts. A practical starting point for properties looking to strengthen their service standards before committing to a full guest experience transformation with DolceVita Hospitality.
9,436 professionals in more than 170 countries have taken them, with an average rating of 4.4 out of 5.
125 Operating Procedures and Service Standards, free for you.
Practical tools, ready to use with your team, to improve organisation and operational consistency and elevate the standards at your property.
The Booking Call SOP
No. 08 · Reservations
The first step for your property.
A free discovery session to understand your project.