Privacy Policy

This notice explains which personal data dolcevitahospitality.com collects, why, who we entrust it to and how long we keep it. It is written under Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR).

Who is the controller

The data controller is DolceVita Hospitality S.R.L., Via Larga 8, 20122 Milan (MI), Italy. Tax code and VAT number 04013770138.

For any question about your data, write to info@dolcevitahospitality.com or, by certified email, to gtosrl@ultracert.it.

What we collect, and why

• Contact form: name, email, your hotel or company if you give them, the subjects you are interested in and your message. We use them to reply. Legal basis: your request (Art. 6(1)(b) GDPR).
• Requests for hotels (first analysis, training, project test): name, email, hotel or company, role and phone if you give them, and your answers about the property or the project. We use them to prepare our reply and any offer. Legal basis: steps taken at your request before a contract (Art. 6(1)(b)).
• Free resources: name and email, to send you the resource you asked for. We send further resources or the newsletter only if you ask. Legal basis: your request (Art. 6(1)(b)) and, for further mailings, your consent (Art. 6(1)(a)).
• Newsletter: your email, only if you subscribe. Legal basis: consent (Art. 6(1)(a)), which you can withdraw at any time with the link at the bottom of every email.
• Purchases (masterclasses, Career Mentoring, Online Academy plans): the data needed for payment and invoicing, meaning name, email, billing address and, for companies, tax details. Card details are handled by Stripe: we never see them. Legal basis: the contract (Art. 6(1)(b)) and tax obligations (Art. 6(1)(c)).
• Bookings: if you book the first free analysis or a session, Cal.com collects your name, email and the time you choose. Legal basis: your request (Art. 6(1)(b)).
• Browsing: anonymous, aggregated visit statistics without cookies (Vercel Analytics), to understand which pages are useful. Legal basis: our legitimate interest (Art. 6(1)(f)). Only if you accept marketing cookies, the Meta Pixel: see the Cookie Policy.

We do not sell your data and do not use it for any purpose other than these.

Who we entrust data to

To run the site we use a few providers. They process data on our behalf, or as independent controllers for their own services (Stripe, Udemy and Meta):

• Vercel Inc. (United States): hosts the site and produces the anonymous visit statistics.
• Supabase Inc.: the database where we store requests sent through the forms.
• Formspree Inc. (United States): receives contact form messages and forwards them to us.
• Resend Inc. (United States): sends automatic emails, such as confirmations and free resources.
• Stripe Payments Europe Ltd. (Ireland): handles payments.
• Cal.com Inc. (United States): handles call bookings.
• Udemy Inc. (United States): the platform where the masterclasses are followed, with its own terms and privacy notice.
• Meta Platforms Ireland Ltd. (Ireland): the Meta Pixel, only if you accept it.

We may disclose data to authorities when the law requires it.

Data outside the European Union

Some of these providers are based in, or have servers in, the United States. Transfers rely on the EU–US Data Privacy Framework where the provider takes part in it, or on the standard contractual clauses approved by the European Commission.

How long we keep it

• Messages and requests: 24 months from our last exchange with you.
• Free resources: 24 months from the request, or until you ask us to delete you.
• Newsletter: until you unsubscribe.
• Purchase data and invoices: 10 years, as Italian law requires (Art. 2220 of the Civil Code).
• Meta Pixel: according to Meta’s rules; the _fbp cookie lasts 90 days.

Your rights

You can ask us at any time to see your data, correct it, delete it, restrict its use, receive it in a readable format, or stop using it. If you gave us consent, you can withdraw it whenever you want, from that moment on. Write to info@dolcevitahospitality.com.

If you believe we process your data unlawfully, you can lodge a complaint with the Italian data protection authority, the Garante per la protezione dei dati personali (garanteprivacy.it), or with the authority of the country where you live.

If you do not give us your data

Giving us your data is your choice. Without a name and an email, though, we cannot reply, send you a resource or complete a purchase.

Automated decisions

We make no automated decisions about people. If you accept marketing cookies, the Meta Pixel lets Meta show you our ads on Facebook and Instagram.

Changes and languages

If anything changes, we update this page and the date at the top. This notice is published in Italian, English and Arabic: where they differ, the Italian text prevails.