Twelve months of access to the DolceVita masterclasses for your whole team.
Average rating 4.4 / 5
Pick the annual plan by the size of your team and how closely you want DolceVita involved through the year.
Each person receives their own access by email. From there they enter the masterclasses, and those stay theirs forever, even if they move hotel one day.
Each person follows what they need, from a phone or a computer, at their own pace. Access does not end with the licence: the masterclasses they watch stay theirs.
With Academy Plus and Academy Partner you have DolceVita at the table through the year: which departments are already paying back, and where to push to lift average spend, improve reviews and bring in more direct bookings.
One library, and no fixed route through it. A receptionist and a chef de rang open the Academy on the same day and both find the whole catalogue: most people begin with their own department.
Receptionists, front office supervisors, night audit, reservations
Covers
Restaurant and breakfast teams, chefs de rang, commis, banqueting
Covers
Bartenders, bar backs, lounge and pool service
Covers
Concierge, guest relations, lobby hosts, guest experience teams
Covers
General managers, heads of department, supervisors, HR and L&D
Covers
Five masterclasses in English, each filmed on location in a working luxury property. 82 lessons and 11.5 hours in total, with a certificate at the end of each.
The fundamentals of the department, the booking process, check-in and check-out, handling a complaint, and the communication that carries a shift.
The art of service, from the reservation call to the moment the table stands up: mise en place, the phases of service, empathy, and handling a complaint.
Wine service at a starred restaurant: glassware, the sommelier's tools, opening sparkling wine, serving order and temperature, and food pairing.
Working a five-star bar: recognising regulars and VIPs, the tools, building a cocktail list, and the standard operating procedures behind the counter.
The concierge craft: the hotel hierarchy, the hours before arrival, working with outside suppliers, selling the experience, and handling complaints.
One licence for the property, priced on the number of people it covers and on how closely DolceVita works with your management through the year. Figures are per year, excluding VAT.
An independent hotel or a smaller team, with a structured annual training system in place.
Up to 25 team members
What the year includes
Hotels that want the library alongside direct contact with DolceVita through the year.
Up to 75 team members
What the year includes
Larger independent hotels, resorts and hospitality organisations that want DolceVita alongside management all year.
Up to 150 team members
What the year includes
€5,000 across 75 people is about €67 each, for a year of the Academy programme. It is a line in the annual training budget rather than a purchase made one employee at a time.
Hotels, resorts and hospitality groups that develop their teams through the year. Inside the property it is bought by the owner, the General Manager or the HR and L&D lead, and used day to day by heads of department who assign learning to their own people.
Yes. Front office, restaurant, bar, concierge and guest relations, management: each has a place where it makes sense to begin. But the catalogue is open in full, so anyone can watch another department's courses too, whenever they want.
Yes. Someone who joins in month seven starts their department's path from the beginning, on the same licence, within the total number of places the plan covers.
Academy covers up to 25 people, Academy Plus up to 75, Academy Partner up to 150. Above that, pricing is quoted on request.
The library is online, from a phone or a computer: whatever each person watches stays with them, whether or not the licence is renewed. The onboarding session, the planning session and the reviews are held with your management as live sessions. On-property delivery is available through DolceVita Training and Profit Performance, quoted separately.
Academy Plus includes 2 private live online training sessions during the year. Academy Partner includes 4, plus management development sessions. Academy includes the onboarding session and one annual planning session.
Yes. Tell us how many properties and the total headcount, and we will quote a group licence across them.
Academy Plus and Academy Partner include customised departmental learning paths. On Academy Partner the annual learning strategy is written with your management and the paths are shaped around your departments and priorities.
Each masterclass issues a certificate to the learner on completion. Tell us at onboarding how you want completions recorded on your side and we will set the reporting up with you.
The last quarter is the review: what each department completed, what changed on the floor, and which priorities the next twelve months should carry. The licence renews annually on that basis, and the plan can move up or down with the size of the team. Masterclasses your staff have already watched stay theirs even without renewal. What renews is the programme: bringing on anyone hired during the year, the sessions with management, the live sessions.
Yes, and it is a separate engagement. Training programmes are taught one to one, online or on your floor. Profit Performance puts DolceVita inside the operation for thirty to ninety days to write the standards and build the routine that keeps them running on its own.
A year of programme for the whole team, and the masterclasses stay theirs forever.
