Milan
Resources

Operating procedures and guides
for hospitality.

125 procedures across ten departments and Kledis Brahimi’s guides on the guest experience.

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Standard Operating Procedures

The SOP Library.

Operating procedures for your team, customisable to your property’s own standards, processes and requirements.

The Three-Ring SOP

No. 07 · Reservations

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Guides

Guides on the guest experience and emotional intelligence.

Written by Kledis Brahimi, Founder of DolceVita Hospitality.

  • About the guide
  • About the guide
  • About the guide
  • About the guide
  • About the guide
Pre-opening

The hotel pre-opening critical path, department by department.

1,259 tasks across 33 department sheets, from 26 weeks before opening to 8 weeks after, with every due date calculated in Excel from the opening date.

Order the full edition€149 + VAT
The Front Office sheet of the example Critical Path, with statuses, due dates and the weekly grid

The SOPs, written for your hotel.

We adapt the SOPs you choose to your departments, your hours and your prices, with your logo. We translate them into your team’s language, write the ones that are missing, and introduce them to the department with on-site training.