Front Office
Learn from Antonio Cannavò, front office manager at Villa Sant’Andrea, a Belmond hotel.
- lessons
- 17
- hours of video
- 3.5
- Level
- All levels
- Taught in
- English
What you will learn
- Front office department essentials
- Roles in the front office department
- The stages of the reservation process
- Check-in
- Check-out
- Complaint handling
- Communication skills
- Hospitality luxury standards
- Tips for career growth
- Tips for a successful interview
€51.99
Yours forever: no renewal, no expiry.
What students said about this masterclass.
★★★★★
insightful and engaging and gives me an idea on how to approach how I serve guests and what I can do to go above and beyond in making their experience meaningful and worthwhile. Even doing personal things like asking what their preference is and how I can best fulfill their preference.
Joseph Drago
★★★★★
I like the content and it is very easy to understand and relate to this course. I would give it a 5 review rating because the instructor was able to give personal experiences from the business , and advice or feedback that had a positive impact on the industry.
Amy Savell
★★★★★
The best decision I made was to enter this course. I want to work in the hospitality industry because I have a passion for seeing people happy and satisfied.
Esther Engla (Englie) Botha
★★★★★
This course is complete and has valuable insights if you are planning to enter in a hospitality career.
Danielle de Oliveira Sobreira
★★★★★
i am happy to enroll in this course. as a beginner this course gave me overall insight to hospitality jobs in 5 star properties. thankyou
Shilpa Singh Parihar
★★★★★
The course was great with clear and relevant content! The trainer was knowledgeable and engaging and explained concepts well. Highly recommended for anyone looking to build skills in this area.
MAHRA GRACELLE O. BANANIA, AFPM, CTP
★★★★★
This course will be a big help for me in improving my skills, especially when assisting and checking in guests at the hotel. It will allow me to provide better service and ensure a smooth experience for our clients.
Jomark Marijuan
★★★★★
It's a great content, I have a lot of skills to improve after my conclusion of this course
Ryan de Araújo Bandeira
★★★★★
It was a good course to know about how to get a success in hospitality industry.
Mohit Sharma
★★★★★
Very concise and easy to follow along.
Ilda Santos
★★★★★
The one and only hospitality course I recommend to anyone working in the hospitality industry. Thank you, you made my investment on my personal development worth.
Marco Mazza · The complete collection
★★★★★
I have over 20 years of experience in tourism. It was a very enjoyable and educational course. Thank you to everyone.
Yasin Karuc · The complete collection
Reviews left on Udemy, quoted as they were written.
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