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Luxury Concierge

For the rich and famous no request is impossible. The art of the concierge, from a five-star head concierge.

Santi Roggio, Head Concierge · Grand Hotel Timeo, A Belmond Hotel — President, FAIPA Les Clefs d'Or Sicily · Filmed at A private five-star property

16
lessons
1
hour of video
Beginner
Level
English
Taught in

About this masterclass

See how a concierge turns a request into an arrangement: reading what a guest is really asking for, sourcing it discreetly, and confirming it back the moment it is secured.

€44.99€35.99−20%Start masterclass

Yours forever: no renewal, no expiry.

What you will learn

  • The history of the concierge
  • Concierge skills
  • The hierarchy inside a hotel
  • What to do before the guest arrives
  • The guest arrival experience
  • Communication
  • Relating to guests
  • Reading a guest well enough to serve them well
  • Working with outside suppliers
  • Selling the experience
  • Handling complaints
  • What to do before the guest departs

What students said about this masterclass.

  • I have always wondered about the concierge when I stay in hotels. Being someone who is relatively self-sufficient, I rarely seek out the concierge. I am glad to listen to this masterclass. It is really interesting to learn what makes a great concierge, and the storytelling is fabulous!
    Tan Meiyi Denise
  • I am fairly new concierge in a 4 star hotel in the West of Ireland. This course is showing me how to be the one that is going above and beyond and has the intricate knowledge of people and places in my local area.
    Elizabeth Moore
  • I'm working for a bank, so we come across difficult customers had to calm him first and understand his claim later he was happy with the outcome. And yes, I love my job as the concierge.
    Zandi Zulu
  • Thank you, this was just the course I needed to finally see a path forward combining personal experience, continued learning and spiritual alignment. Highly recommended to anyone in the hospitality industry.
    Leslie lynn gottshall
  • It's starting to feel like a great match for me. Everything Santi Roggio is preaching I will take with me and apply it in the Hospitality industry and I'm sure I will make many lifetime friends and networks with this course.
    Joseph Drago
  • I am so excited to start my journey as a concierge. Thank you for such valuable advice and memorable moments throughout your career.
    Josue David Ramos Urbina
  • Mi sta coinvolgendo molto, non vedo l'ora di continuare ad ascoltare il "cantastorie"! Sono sicura, una volta finito, di aver imparato qualcosa in più!
    Sara Odasso
  • Me hace sentir que no lo estoy viendo a través de una pantalla
    Camila Saavedra Droguett
  • I learned some good concierge ideas and techniques.
    Copper Wiezi
  • Great Masterclass from very ver experience concierge.
    Afifullah Bin Abu Zar Ghifari
  • This course was informative and nicely done.
    Susan Healey
  • I have learned new and positive information.
    Karen S Katz

Five-star reviews left on Udemy, quoted as they were written.