Front Office
Impara da un Front Office Manager di un albergo cinque stelle.
Antonio Cannavò, Front Office Manager · Villa Sant'Andrea, a Belmond Hotel · Girata presso Villa Sant'Andrea, A Belmond Hotel
- 17
- lezioni
- 3,5
- ore di video
- Tutti i livelli
- Livello
- Inglese
- Si tiene in
Su questa masterclass
Segui la sequenza dell'arrivo come la governa un front office Belmond: come si accoglie l'ospite, come si scandisce il check-in intorno a lui e come passano le informazioni da un turno all'altro, perché il secondo colloquio sia informato quanto il primo.
Resta tua per sempre: nessun rinnovo, nessuna scadenza.
Che cosa imparerai
- I fondamentali del ricevimento
- I ruoli del reparto ricevimento
- Le fasi della prenotazione
- Il check-in
- Il check-out
- La gestione di un reclamo
- La comunicazione
- Gli standard dell'ospitalità di lusso
- Come far crescere la propria carriera
- Come affrontare un colloquio
Che cosa hanno detto gli iscritti di questa masterclass.
insightful and engaging and gives me an idea on how to approach how I serve guests and what I can do to go above and beyond in making their experience meaningful and worthwhile. Even doing personal things like asking what their preference is and how I can best fulfill their preference.
Joseph DragoI like the content and it is very easy to understand and relate to this course. I would give it a 5 review rating because the instructor was able to give personal experiences from the business , and advice or feedback that had a positive impact on the industry.
Amy SavellThe best decision I made was to enter this course. I want to work in the hospitality industry because I have a passion for seeing people happy and satisfied.
Esther Engla (Englie) BothaThis course is complete and has valuable insights if you are planning to enter in a hospitality career.
Danielle de Oliveira Sobreirai am happy to enroll in this course. as a beginner this course gave me overall insight to hospitality jobs in 5 star properties. thankyou
Shilpa Singh PariharThe course was great with clear and relevant content! The trainer was knowledgeable and engaging and explained concepts well. Highly recommended for anyone looking to build skills in this area.
MAHRA GRACELLE O. BANANIA, AFPM, CTPIt's a great content, I have a lot of skills to improve after my conclusion of this course
Ryan de Araújo BandeiraIt was a good course to know about how to get a success in hospitality industry.
Mohit SharmaVery concise and easy to follow along.
Ilda SantosThis course will be a big help for me in improving my skills, especially when assisting and checking in guests at the hotel. It will allow me to provide better service and ensure a smooth experience for our clients.
Jomark Marijuan
Recensioni a cinque stelle lasciate su Udemy, riportate come sono state scritte.
Dal set
