Flavia Mazzarini, Director of Guest Experience, Verdura Resort, Rocco Forte Hotels
Girata presso Verdura Resort, Rocco Forte Hotels

Guest Experience di lusso

Impara da Flavia Mazzarini, Director of Guest Experience del Verdura Resort, Rocco Forte Hotels.

lezioni
15
ore di video
2
Livello
Base
Si tiene in
Italiano

Che cosa imparerai

  • Comunicazione
  • Personal touch
  • Perfect service delivery
  • Gestione delle lamentele
  • Come gestire clienti insoddisfatti

35,99 €

Resta tua per sempre: nessun rinnovo, nessuna scadenza.

4,1 ★ · 21 recensioni

Che cosa hanno detto gli iscritti di questa masterclass.

  • ★★★★★

    Reputo questo corso molto interessante. La Signora (attuale guest relation manager) trasmette passione, sorrisi e tanta voglia di imparare. :) Sono affascinata di questo mondo sempre di più e mi rispecchio in tutte le cose che ha detto. Grazie mille :)

    Isabella Soro

  • ★★★★★

    Ho riscontrato la perfetta coerenza con la mia etica e i miei valori professionali e umani.

    Elena Congiu

  • ★★★★★

    The one and only hospitality course I recommend to anyone working in the hospitality industry. Thank you, you made my investment on my personal development worth.

    Marco Mazza · Collezione completa

  • ★★★★★

    I have over 20 years of experience in tourism. It was a very enjoyable and educational course. Thank you to everyone.

    Yasin Karuc · Collezione completa

  • ★★★★★

    This hospitality training is very complete, is wonderful, congratulations to the instructors. I learned everything about hospitality. It's totally worth it

    Daniela Lopez · Collezione completa

  • ★★★★★

    This course was beyond my expectations. It’s not just theoretical, but it also provides practical advice and guidance on how to implement luxury hospitality standards effectively.

    Kingsley williams · Collezione completa

  • ★★★★★

    I now understand what it takes to deliver true luxury experiences! This course is packed with valuable knowledge and mentorship.

    Ilona van den Boogert · Collezione completa

  • ★★★★★

    A truly exceptional course! The modules on luxury service standards and guest experience were particularly helpful. I feel ready to elevate my career in luxury hospitality.

    Maria · Collezione completa

  • ★★★★★

    this course is actually good enough to understand about hospitability and how to greet along with problem solving abilities.

    Ridhima Ravindra Naik · Collezione completa

  • ★★★★★

    Absolutely brilliant! I feel prepared and confident to excel in the luxury hospitality industry thanks to this masterclass.

    Albert Sirmon · Collezione completa

  • ★★★★★

    I learned so many valuable concepts, from handling luxury clientele to managing operations seamlessly. This course is an invaluable resource for hospitality professionals.

    Alex Mary · Collezione completa

  • ★★★★★

    An outstanding masterclass! The opportunity to learn from top luxury hospitality professionals is a dream come true!

    Andy Kockelkoren · Collezione completa

Recensioni lasciate su Udemy, riportate come sono state scritte.

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