
Guest Experience di lusso
Impara da Flavia Mazzarini, Director of Guest Experience del Verdura Resort, Rocco Forte Hotels.
- lezioni
- 15
- ore di video
- 2
- Livello
- Base
- Si tiene in
- Italiano
Che cosa imparerai
- Comunicazione
- Personal touch
- Perfect service delivery
- Gestione delle lamentele
- Come gestire clienti insoddisfatti
35,99 €
Resta tua per sempre: nessun rinnovo, nessuna scadenza.
Che cosa hanno detto gli iscritti di questa masterclass.
★★★★★
Reputo questo corso molto interessante. La Signora (attuale guest relation manager) trasmette passione, sorrisi e tanta voglia di imparare. :) Sono affascinata di questo mondo sempre di più e mi rispecchio in tutte le cose che ha detto. Grazie mille :)
Isabella Soro
★★★★★
Ho riscontrato la perfetta coerenza con la mia etica e i miei valori professionali e umani.
Elena Congiu
★★★★★
The one and only hospitality course I recommend to anyone working in the hospitality industry. Thank you, you made my investment on my personal development worth.
Marco Mazza · Collezione completa
★★★★★
I have over 20 years of experience in tourism. It was a very enjoyable and educational course. Thank you to everyone.
Yasin Karuc · Collezione completa
★★★★★
This hospitality training is very complete, is wonderful, congratulations to the instructors. I learned everything about hospitality. It's totally worth it
Daniela Lopez · Collezione completa
★★★★★
This course was beyond my expectations. It’s not just theoretical, but it also provides practical advice and guidance on how to implement luxury hospitality standards effectively.
Kingsley williams · Collezione completa
★★★★★
I now understand what it takes to deliver true luxury experiences! This course is packed with valuable knowledge and mentorship.
Ilona van den Boogert · Collezione completa
★★★★★
A truly exceptional course! The modules on luxury service standards and guest experience were particularly helpful. I feel ready to elevate my career in luxury hospitality.
Maria · Collezione completa
★★★★★
this course is actually good enough to understand about hospitability and how to greet along with problem solving abilities.
Ridhima Ravindra Naik · Collezione completa
★★★★★
Absolutely brilliant! I feel prepared and confident to excel in the luxury hospitality industry thanks to this masterclass.
Albert Sirmon · Collezione completa
★★★★★
I learned so many valuable concepts, from handling luxury clientele to managing operations seamlessly. This course is an invaluable resource for hospitality professionals.
Alex Mary · Collezione completa
★★★★★
An outstanding masterclass! The opportunity to learn from top luxury hospitality professionals is a dream come true!
Andy Kockelkoren · Collezione completa
Recensioni lasciate su Udemy, riportate come sono state scritte.
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