Your hotel can earn more, starting next season.
We work with you on pricing, sales channels, reviews, service standards and key people. It starts with a free hour on your numbers.
A hotel can run well and still leave value on the table.
None of these numbers tells you the most the same operation could produce.
What is that gap worth?
It can be small or significant, sitting in one place or spread across the whole operation.
A mandate built on one question: how much more can your hotel produce from what it already has?
It is for independent hotels already open, and it is done with the owner or general manager. We find where guest experience, the team’s work and the selling moments weigh on results, act on the ones that matter, leave standards written for the property and proven in live service, and measure what happens next.
Six areas of work, one engagement.
After the diagnostic we choose with you the areas that weigh most on your hotel’s revenue. There is no need to work on all of them.
Guest experience and selling moments
The moments when guests decide what to spend, whether to come back and what to tell others: booking, arrival, the restaurant, departure. We make them consistent every day, and turn the right ones into selling opportunities.
- The guest journey, from the first email to the review
- The offers at reception, in the restaurant and at the bar
- Measured before and after, on your own numbers
Revenue management
The price of every room changes with the date, the days left before arrival and how full the hotel is. We teach you to set it from the numbers and to check it every morning in a few minutes.
- A written pricing strategy: rate bands, floor price, rules for holidays and events
- Automatic daily rate checks, across every channel at once
- Whoever sets the prices learns to read the data in ten minutes
Online positioning and reviews
Before booking, guests compare photos, descriptions, scores and management replies. We work on how your hotel appears on Google, on the booking portals and on its own website, and on growing your positive reviews.
- Complete listings on Google and the portals, in your guests’ languages
- Asking every guest for a review, in the right way and at the right time
- Management replies, negative reviews included
International sales channels
Which channels bring your bookings from abroad today, and what they cost you. We choose with you the markets and portals to focus on. Campaigns and contracts stay with a partner of yours: we tell you what to ask them and measure whether it works.
- The portals suited to the markets you want to reach
- The commission on each channel, set against what it brings
- A website and booking engine ready for international guests
International standards and processes
International guests arrive with precise expectations: how long they wait at check-in, how fast they get a reply, how a complaint is handled. We write down with you how each department works, so it happens that way every day, with every person on your team.
- Short, practical standards, in the local language and in English
- Internal processes: shift handovers, communication between departments, onboarding new hires
- From €3,750 per department, depending on its size
The key roles
We support you in finding the key roles for your hotel: the general manager, the food and beverage manager and the front office manager, the three pillars of any property. They are the people who make the daily decisions on prices, service and costs.
- The role profile, written around your property
- Assessing the candidates, with a technical interview alongside you
- A first-ninety-days plan for whoever joins
- 01
First Free Analysis
Free
We reply personally, usually within one business day. Then a senior strategist looks at your numbers with you and points to where the gap is likely to sit. What comes out of it is yours, even if we never work together.
- 02
Diagnostic
From €1,500
The full analysis of the property, the guest journey, the selling moments and the starting numbers.
- On-site or structured property assessment
- Baseline measurement
- Identification of the strongest revenue opportunities
- Prioritised action map
- Recommended scope for implementation
- 03
Engagement
From €7,500
The final price depends on the size of the property, the number of commercial areas involved and the depth of implementation required.
- A work plan on the areas the diagnostic found, with priorities and timing
- Implementation alongside your team, on site and remotely
- Written standards for the departments involved
- Training for staff and managers on what the diagnostic found
- Results measured before and after, on your own numbers
These are the main ones. The rest depends on what the diagnostic finds and on what your hotel needs: revenue management, sales channels or finding the key roles, for example.
Before you book the first analysis.
What is Profit Performance?
Profit Performance is a mandate built around one question: how much more could your hotel produce from what it already has? It starts with the first free analysis. You pay only after that, if there is a gap worth closing: first the diagnostic, then the engagement.
How is Profit Performance different from a feasibility study?
A feasibility study is for a property that does not exist yet, before capital is committed. Profit Performance is for a hotel that is already open and trading. The question is not whether to build, but how much more the operation you already have could produce.
What happens in the first free analysis?
No pitch deck. A working session. A named senior strategist looks at your numbers with you and points to where the gap is likely to sit. You keep the plan either way.
How much does Profit Performance cost?
The first analysis is free. The diagnostic starts from €1,500. Engagements start at €7,500: the figure depends mostly on the size of the hotel, the areas involved and how long the project runs, and it is agreed before any work begins, never after.
Who is Profit Performance for?
An owner or general manager of an independent hotel that is already operating. Not a property still being planned, and not a chain running its own internal systems.
Want to know what your hotel could produce?
Tell us about your property and we will set up the first free analysis.