L’eccellenza dell’ospitalità internazionale, adattata alla tua realtà.

Progettiamo l’esperienza dell’ospite in ogni fase del soggiorno, dalla prenotazione al post-soggiorno, e la rendiamo operativa attraverso standard, procedure e formazione del team.

1. 
   Guest Journey Design

   Design dei sette momenti dell’esperienza dell’ospite.

   • Guest Journey DesignDa 2.500 €
2. 
   Standards Design

   Standard e procedure operative.

   • Standards Design290 € a SOP
3. 
   Formazione in struttura

   Il team formato all’applicazione degli standard.

   • Formazione in strutturaDa 275 € a persona

• 01Guest Journey DesignDesign dei sette momenti dell’esperienza dell’ospite.Progettiamo i sette momenti del percorso dell’ospite su misura per la tua struttura, che si tratti di un albergo, di una dimora storica o di un agriturismo.Da 2.500 €
• 02Standards DesignStandard e procedure operative.Scriviamo le procedure operative di ciascun reparto, personalizzate per la tua struttura: dal check-in alla gestione dei reclami, dalla risposta al telefono al room service, dal riassetto delle camere ai sistemi. In italiano e in inglese.290 € a SOP
• 03Formazione in strutturaIl team formato all’applicazione degli standard.Formiamo il personale e i capi reparto all’applicazione degli standard di esperienza e delle procedure operative definiti su misura per la tua struttura.Da 275 € a persona

Per chi costruisce o apre una struttura: Pre-opening · Studio di fattibilità

Valutazione media 4,4 / 5

• ★★★★★

  The one and only hospitality course I recommend to anyone working in the hospitality industry. Thank you, you made my investment on my personal development worth.

  Marco Mazza
• ★★★★★

  I have over 20 years of experience in tourism. It was a very enjoyable and educational course. Thank you to everyone.

  Yasin Karuc
• ★★★★★

  This hospitality training is very complete, is wonderful, congratulations to the instructors. I learned everything about hospitality. It's totally worth it

  Daniela Lopez
• ★★★★★

  This course was beyond my expectations. It’s not just theoretical, but it also provides practical advice and guidance on how to implement luxury hospitality standards effectively.

  Kingsley williams
• ★★★★★

  I now understand what it takes to deliver true luxury experiences! This course is packed with valuable knowledge and mentorship.

  Ilona van den Boogert
• ★★★★★

  A truly exceptional course! The modules on luxury service standards and guest experience were particularly helpful. I feel ready to elevate my career in luxury hospitality.

  Maria
• ★★★★★

  this course is actually good enough to understand about hospitability and how to greet along with problem solving abilities.

  Ridhima Ravindra Naik
• ★★★★★

  Absolutely brilliant! I feel prepared and confident to excel in the luxury hospitality industry thanks to this masterclass.

  Albert Sirmon
• ★★★★★

  I learned so many valuable concepts, from handling luxury clientele to managing operations seamlessly. This course is an invaluable resource for hospitality professionals.

  Alex Mary
• ★★★★★

  An outstanding masterclass! The opportunity to learn from top luxury hospitality professionals is a dream come true!

  Andy Kockelkoren
• ★★★★★

  Very informative and details informations for hospitalilty Sector career development and growth.

  Jabbar Hussain
• ★★★★★

  I can’t recommend this course enough! It’s packed with useful information and actionable insights that I can apply directly to my role in the hospitality industry.

  Micheal james

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