ACCADEMIA
| LEARN DIFFERENT | LEARN DIFFERENT | LEARN DIFFERENT | LEARN DIFFERENT | LEARN DIFFERENT | LEARN DIFFERENT | LEARN DIFFERENT | LEARN DIFFERENT | LEARN DIFFERENT | LEARN DIFFERENT | LEARN DIFFERENT | LEARN DIFFERENT | LEARN DIFFERENT | LEARN DIFFERENT |
THE LEARNING METHODOLOGY THAT TAKES YOUR TRAINING FROM INFORMATION TO TRANSFORMATION
Learn by Being™ is an on-shift learning system that turns your service culture into concrete daily habits — so your team stays consistent, creating experiences guests remember and results owners rely on.
This is not classroom training, and it doesn’t live in a manual. It’s delivered on the job, during real shifts, by real 5-star luxury hospitality experts (not trainers or consultants). The method lives in the way your people show up every day — and it’s designed to transfer effortlessly to every new joiner, so standards stay stable even as teams change.
With Learn by Being™, you can:
-
Enhance consistency across departments — even with high turnover
-
Enhance guest satisfaction and review scores through emotionally intelligent service
-
Enhance manager control and time through the “manager-as-coach” program
Want to see what these results could look like in your hotel? Start with a Discovery Session.
Risk-free, with a 100% Money-Back Guarantee.
CIÒ CHE IMPARI QUI RIMARRÀ CON TE PER SEMPRE
Alla DolceVita Academy, ottieni una laurea triennale in ospitalità unica nel suo genere, aperta solo a un gruppo selezionato di studenti. La tua classe è un hotel a 5 stelle, dove esperienze immersive e pratiche sostituiscono le lezioni tradizionali. Questo programma esclusivo è progettato per trasformare la tua comprensione dell'ospitalità, dotandoti di competenze che vanno ben oltre i libri di testo. Ciò che impari qui non è solo conoscenza, è un'esperienza trasformativa che ti accompagnerà per sempre, preparandoti per una vita di eccellenza nel settore.
Turn People Into Your Most Valuable Asset
"Service begins with personal presence. DolceVita reshapes who your people become, not what they know, so guests feel your hospitality, before they’re served."
Staff uncover their potential.
Attitude becomes culture.
Attitude Shaping
Coaching happens during service, when it matters most.
Live Behavior Coaching
Your team learns to recognize guest personalities, and respond with empathy.
Emotional Intelligence
Leaders guide behavior gently, shaping excellence from the inside.
Manager-as-Coach
CIÒ CHE IMPARI QUI RIMARRÀ CON TE PER SEMPRE
Alla DolceVita Academy, ottieni una laurea triennale in ospitalità unica nel suo genere, aperta solo a un gruppo selezionato di studenti. La tua classe è un hotel a 5 stelle, dove esperienze immersive e pratiche sostituiscono le lezioni tradizionali. Questo programma esclusivo è progettato per trasformare la tua comprensione dell'ospitalità, dotandoti di competenze che vanno ben oltre i libri di testo. Ciò che impari qui non è solo conoscenza, è un'esperienza trasformativa che ti accompagnerà per sempre, preparandoti per una vita di eccellenza nel settore.
Instant, On-the-Job Change
Training happens in service, not in sessions. Your team applies, adapts, and improves, live, with real guests. Results show in days.
Emotional Intelligence
Staff learn to stay calm, read emotions, and solve problems before they arise. Hesitation replaced by Confidence.
Managers Regain Time and Control
Teams begin thinking like leaders. Less correction. More ownership.
Consistency & Confidence
Attitudes shift. Habits lock in. Staff no longer "try" to serve, they are the standard.
One Culture. One Language.
Every department aligned. Faster onboarding. Seamless guest journeys.
Tailored to Your Brand
Never generic. Your values. Your tone. Your guest profile.
Zero
Disruption
We fit into your flow, no downtime, no rearrangements. Just better performance.
Ongoing
Support
You receive 12 months of after training reinforcement:
✓ Reviews
✓ Refreshers
✓ Self-assessments
✓ Mystery evaluations
Discovery
Session
Experience a risk-free Discovery session. No obligation, just a real look at how the Learn by Being™ model impacts your team from day one.
When turnover is high and service is inconsistent they cost reputation, revenue, and repeat business. When guests stop feeling remembered, loyalty disappears. When you activate the DolceVita learning methodology, that cycle reverses — your people regain stability, your service recovers its rhythm, and every guest experience converts into a source of profitability.
The Learning Method That Takes Your Training From Information To Transformation
LEARN BY BEING™ - LEVEL 1
What You Learn
How You Show Up is Who You Are
Grooming, punctuality, personal hygiene, uniform responsibility.
01
Respectful Communication
First guest interaction phrases, body language, eye contact and more.
02
Silent Standards
How to stand, move, and behave in lobbies, hallways, and guest-facing areas.
03
Serving with Confidence
How to carry yourself with calm, clarity, and care, even when tasks feel new.
04
Being a Teammate
Working with others, accepting instructions, helping when not asked.
05
Guest Experience
Students receive guest experience training directly on-the-job inside your property.
06
Coaching Component
“Who Am I Becoming?”
A powerful space for personal reflection and identity transformation.
Identy Circle
Personal Growth Journey
You receive dedicated support to strengthen your mindset and unlock your full potential.
1:1 Sessions
Emotional Intelligence in Action
Real-time coaching to help you respond, not react — in both work and life.
Micro-Coaching
Embracing Accountability
You develop the discipline and clarity to lead yourself before leading others.
Pro Mindset
The Learning Method That Takes Your Training From Information To Transformation
LEARN BY BEING™ - LEVEL 2
What You Learn
From Performance to Connection
How to make each guest feel like the only guest, using your own personality.
01
Handling Guest Frustration
Complaint decoding, emotional tone control, and service recovery rituals.
02
Reading the Guest Without Asking
Body language, micro-signals, situational anticipation.
03
Team Flow Under Pressure
How to operate smoothly during peak times without stress transfer.
04
Operational Cross-Training
Students are empowered to feel hospitality from different perspectives.
05
Upselling Through Emotion
Suggestive conversation design, empathy-led product recommendation.
06
Coaching Component
“How does your presence make the guest feel?”
Students discover how energy, posture, and presence silently communicate before words are spoken.
Professional Presence in Practice
Breakout coaching circles to unlock hesitations, boost verbal ease, and reduce emotional reactivity in guest interactions.
Communication Confidence
“Here’s what your face and tone say before you speak.”
Students receive direct feedback to master non-verbal signals and align inner state with external delivery.
1:1 Focus Sessions
Students develop awareness of the emotional footprint they leave — learning how voice, body language, and attitude shape each guest’s experience and memory.
Guest Readiness Mindset
The Learning Method That Takes Your Training From Information To Transformation
LEARN BY BEING™ - LEVEL 3
TRAINING: LEVEL 3
You receive a leadership program designed to empower Heads of Departments with the tools, strategies, and daily practices to sustain the guest experience team performance created in Levels 1 and 2. The goal is consistency: ensuring that once our training team steps away, your managers continue to deliver concrete results — every single day, with every single staff member and every single guest.
What You Learn
Who You Are Is How You Lead
Leadership identity, presence, trust-building habits, tone setting.
01
Leading with Energy & Rhythm
Morning briefings, shift transitions, and how to set the emotional pace.
02
Managing the Guest Experience Flow
Balancing team dynamics with real-time guest needs.
03
Correction Without Fear
Giving behavioral feedback without creating stress or resistance.
04
Guest Recovery with Confidence
Leading team moments during service failures, complaints, or delays.
05
Supervising Consistency
Creating visible and invisible standards of excellence across departments.
06
Emotional Intelligence on the Floor
Decoding team stress, tension, and personal resistance to feedback.
07
Sales Support & Brand Ownership
How to support commercial objectives through non-sales roles by reinforcing brand value in every interaction.
08
Empowered Leaders
Managers who know how to keep their teams aligned and inspired.
09
Public Speaking & Coaching Skills
Leading briefings, delivering team coaching sessions, and building internal influence.
10
Consistency of Guest Experience
Making every guest truly feel at home, every day.
11
Long-Term Culture
Not depending on individuals, but embedded into the culture.
12
What Managers Receive
Micro-Coaching
Step-by-Step Playbook: A clear, actionable playbook on what to do daily, weekly, and monthly to maintain guest experience excellence.
Coaching Practices: Techniques to guide their teams with one-to-one and on-the-job feedback (mirroring the 30% coaching, 70% OJT model).
GX SOPs: Installed practices that make guest experience part of daily operations (briefings, checklists, recognition moments).
Sustainability Strategies: Methods to track progress, correct deviations, and reinforce positive behaviors.
Leadership Behaviors: How to inspire staff, make them feel accountable, and ensure that turnover doesn’t affect guest satisfaction.
Coaching Component
“Your team doesn't follow what you say. They follow how you show up.”
One-on-one coaching sessions to explore the silent traits that shape how each participant is perceived.
Leadership Identity Calibration
“True authority is how calm you stay when others lose it.”
Coaching on how to shift tone, pause before reacting, and lead without triggering defense.
Communication Under Pressure
“Your influence is built in small moments, not big speeches.”
Each participant maps their internal sphere of influence , identifying when they lead well, when they disappear, and how to reinforce trust through daily behavior.
Influence Mapping for Leaders
“If you can read your team, you can lead your team.”
Coaching on how to read team energy, decode emotional resistance, and adjust coaching strategies for different personalities.
Emotional Decoding of Team Behavior
The "Metodo DolceVita®"
The Metodo DolceVita® (DolceVita Method) is a proprietary educational system developed and owned by DolceVita Hospitality, registered with the Italian Society of Authors and Publishers (SIAE) under the provisions of Law no. 633/1941 on copyright, and protected internationally under the Berne Convention.