The 3-Step System to Profitability
DEFINE
Brings total clarity to your project’s potential, aligning market insight, operations, and financial strategy for immediate confidence in your decisions.
DESIGN
Shapes your asset around performance indicators that naturally elevate efficiency, guest satisfaction, and long-term revenue growth.
ACTIVATE
Installs a high-performing culture that keeps your operations consistent, your people engaged, and your profits increasing predictably over time.
PHASE 1 - DEFINE
Solutions included:
Initial Vision & Project Intent Clarification: understand the owner’s vision, objectives, investment expectations, and success criteria.
Complete Feasibility Study: determine the financial viability and potential return on investment for new hotel projects.
Needs Assessment & Demand Drivers: evaluate demand generators, guest segments, travel patterns, seasonality, and future market shifts.
Concept Definition & Positioning Confirmation: validate concept attributes, lifestyle DNA, service philosophy, and commercial positioning.
Market Analysis (Needs – Market – Competition): benchmark competitive sets, supply pipelines, rate behaviors, and positioning gaps.
Financial Assumptions & Projections: preliminary cost estimates, revenue models, GOP expectations, and risk evaluation.
Location & Site Analysis: assess accessibility, visibility, demand catchment, land attributes, constraints, and opportunities.
Brand & Operator Fit Assessment: evaluate suitable hotel brands or independent positioning options based on strategy.
PHASE 2 - DESIGN
Solutions included:
Brand Identity & Positioning Framework: define the hotel personality, emotional codes, and design principles.
Sustainability & Energy Efficiency Planning: materials, systems, and operational guidelines for long-term efficiency.
Master Planning & Architecture Alignment: finalize zoning, circulation, guest flow, and back-of-house logic.
Guest Journey Mapping & Experience Design: design emotional touchpoints, service rituals, and signature experiences.
Interior Design Advisory: review layouts, materials, FF&E direction, and brand coherence.
FF&E and OS&E Strategy & Procurement Support: curate essential equipment, operational items, and design elements.
Rooms & Suites Configuration: finalize layouts, amenities, zoning, acoustics, and in-room technology.
Security, Fire Life Safety & Accessibility Advisory: compliance, guest safety, and operational feasibility.
Food & Beverage Concept & Infrastructure: define restaurant/bar identities, kitchen engineering, menus, and workflows.
Talent, Culture & Workforce Planning: staffing models, culture blueprint, department structure, and onboarding flow.
Concept Definition & Positioning Confirmation: validate concept attributes, lifestyle DNA, service philosophy, and commercial positioning.
Pre-Opening Programming & Operational Readiness: opening timeline, SOP mapping, training plan, recruitment sequencing.
Information Technology & Systems Architecture: PMS/CRM selection, guest-tech ecosystem, integrations, security.
Soft Opening Preparation: experience testing, simulation runs, adjustments, and activation plan.
Construction & Engineering Oversight: ensure build aligns with operational needs and brand intent.
PHASE 3 - ACTIVATE
Solutions included:
Pre-Opening Readiness Assessment: evaluate departments, systems, staffing, SOPs, guest flow, and operational gaps.
Guest Experience Optimization: real guest testing, mystery stays, service calibration, feedback loops, and micro-improvements.
Leadership Alignment & Culture Briefing: align GMs, department heads, supervisors, and team leaders on purpose, standards, and expected behaviors.
Operational Performance Optimization: streamline processes, reduce friction, improve efficiency, and stabilize department performance.
Applying the DolceVita Method® to Leadership & Frontline: embed human intelligence, emotional behaviors, presence, and guest-connection rituals.
Leadership Coaching & Daily Performance Routines: on-the-floor coaching, shift-start rituals, departmental briefings, and leadership presence.
Operational Training (Department Hard Skills): front office, F&B, rooms, spa, recreation, engineering, safety & security.
Opening Support & Market Readiness: live support during opening week, guest-flow management, first-impression excellence.
People & Guest Culture Activation: activate guest journey behaviors, emotional touchpoints, service rituals, and internal culture routines.
Handover & Long-Term Sustainability Framework: culture guidelines, leadership routines, KPI dashboards, and ongoing improvement roadmap.
Operational SOP Setup & Simulation Runs: dry-runs, scenario training, cross-department alignment, and opening-week rehearsal.
