The 3-Step System to Profitability
DEFINE
Brings total clarity to your project’s potential, aligning market insight, operations, and financial strategy for immediate confidence in your decisions.
DESIGN
Shapes your asset around performance indicators that naturally elevate efficiency, guest satisfaction, and long-term revenue growth.
ACTIVATE
Installs a high-performing culture that keeps your operations consistent, your people engaged, and your profits increasing predictably over time.
DEFINE
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Initial Vision & Project Intent Clarification
understand the owner’s vision, objectives, investment expectations, and success criteria. -
Needs Assessment & Demand Drivers
evaluate demand generators, guest segments, travel patterns, seasonality, and future market shifts. -
Market Analysis (Needs – Market – Competition)
benchmark competitive sets, supply pipelines, rate behaviors, and positioning gaps. -
Location & Site Analysis
assess accessibility, visibility, demand catchment, land attributes, constraints, and opportunities. -
Feasibility Review & Program Requirements
assess room count, facilities mix, F&B potential, wellness potential, and brand alignment. -
Concept Definition & Positioning Confirmation
validate concept attributes, lifestyle DNA, service philosophy, and commercial positioning. -
Financial Assumptions & Projections
preliminary cost estimates, revenue models, GOP expectations, and risk evaluation. -
Brand & Operator Fit Assessment
evaluate suitable hotel brands or independent positioning options based on strategy. -
Scenario Analysis & Strategic Options
compare multiple development paths, sizing options, and commercial implications. -
Recommendations & Strategic Roadmap
deliver a clear action plan for the design and development phases.
DESIGN
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Brand Identity & Positioning Framework
define the hotel personality, emotional codes, and design principles. -
Master Planning & Architecture Alignment
finalize zoning, circulation, guest flow, and back-of-house logic. -
Interior Design Advisory
review layouts, materials, FF&E direction, and brand coherence. -
Rooms & Suites Configuration
finalize layouts, amenities, zoning, acoustics, and in-room technology. -
Food & Beverage Concepting & Infrastructure
define restaurant/bar identities, kitchen engineering, menus, and workflows. -
Spa, Wellness & Recreation Planning
map treatment flows, wellness programming, and operational models. -
Guest Journey Mapping & Experience Design
design emotional touchpoints, service rituals, and signature experiences. -
Back-of-House & Operational Planning
stewarding, receiving, laundry, staff flow, housekeeping logic. -
Information Technology & Systems Architecture
PMS/CRM selection, guest-tech ecosystem, integrations, security. -
Sustainability & Energy Efficiency Planning
materials, systems, and operational guidelines for long-term efficiency. -
Construction & Engineering Oversight
ensure build aligns with operational needs and brand intent. -
FF&E and OS&E Strategy & Procurement Support
curate essential equipment, operational items, and design elements. -
Security, Fire Life Safety & Accessibility Advisory
compliance, guest safety, and operational feasibility. -
Talent, Culture & Workforce Planning
staffing models, culture blueprint, department structure, and onboarding flow. -
Pre-Opening Programming & Operational Readiness
opening timeline, SOP mapping, training plan, recruitment sequencing. -
Soft Opening Preparation
experience testing, simulation runs, adjustments, and activation plan.
ACTIVATE
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Pre-Opening Readiness Assessment
evaluate departments, systems, staffing, SOPs, guest flow, and operational gaps. -
Leadership Alignment & Culture Briefing
align GMs, department heads, supervisors, and team leaders on purpose, standards, and expected behaviors. -
Applying the DolceVita Method® to Leadership & Frontline
embed human intelligence, emotional behaviors, presence, and guest-connection rituals. -
Operational Training (Department Hard Skills)
front office, F&B, rooms, spa, recreation, engineering, safety & security. -
People & Guest Culture Activation
activate guest journey behaviors, emotional touchpoints, service rituals, and internal culture routines. -
Operational SOP Setup & Simulation Runs
dry-runs, scenario training, cross-department alignment, and opening-week rehearsal. -
Guest Experience Optimization
real guest testing, mystery stays, service calibration, feedback loops, and micro-improvements. -
Operational Performance Optimization
streamline processes, reduce friction, improve efficiency, and stabilize department performance. -
Leadership Coaching & Daily Performance Routines
on-the-floor coaching, shift-start rituals, departmental briefings, and leadership presence. -
Opening Support & Market Readiness
live support during opening week, guest-flow management, first-impression excellence. -
Handover & Long-Term Sustainability Framework
culture guidelines, leadership routines, KPI dashboards, and ongoing improvement roadmap.
