DolceVita Method®
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DolceVita Method®
How it works:
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30% immersive classroom learning
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70% live training delivered directly on the job
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Personalized, role-specific development
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All training is conducted inside your property
What it develops:
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A mindset-first approach
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Confidence in verbal and non-verbal communication
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The ability to sense and adapt to guest emotions in real time
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Presence and composure under pressure
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Emotional agility in guest interaction
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A deep-rooted sense of responsibility and pride
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…and a transformation that goes far beyond technical skills
What we focus on:
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Practical, behavior-based training
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Reducing theory that doesn’t apply in daily operations
The result: your people become emotionally intelligent hoteliers, and managers no longer need to stress over behavior gaps.
We coach the human behind the role, so their presence turns every moment into a feeling of home.
When you approach the DolceVita Method® you choose:
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Stories guests retell, because they felt something rare.
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Elevated reviews that rise from emotion.
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Natural upselling that flows from connection, not persuasion.
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Stronger teams, bonded by trust, purpose, and behavioral clarity.
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A visible culture that aligns every gesture with your brand’s true identity.
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Revenue uplift tied directly to who your team becomes, not what they’re told to do.
Everything you receive is engineered for one purpose: guide your people into becoming emotionally intelligent hoteliers.
Turn People Into Your Most Valuable Asset
"Service begins with personal presence. DolceVita Method reshapes who your people become, not what they do, so guests feel your hospitality, before they’re served."
Staff uncover their potential.
Attitude becomes culture.
Attitude Shaping
Coaching happens during service, when it matters most.
Live Behavior Coaching
Your team learns to recognize guest personalities, and respond with empathy.
Emotional Intelligence
Leaders guide behavior gently, shaping excellence from the inside.
Manager-as-Coach
Why It Works?
We shift behavior using:
✓ Suggestibility: in-the-moment coaching
✓ Focus: 30% theory, 70% on-the-job
✓ Expectancy: staff value who they can become
✓ Connection: retrain how they look, talk, move, and feel
✓ Compliance: build new habits
✓ Openness: even skeptics transform, quietly and naturally
Instant, On-the-Job Change
Training happens in service, not in sessions. Your team applies, adapts, and improves, live, with real guests. Results show in days.
Emotional Intelligence
Staff learn to stay calm, read emotions, and solve problems before they arise. Hesitation replaced by Confidence.
Managers Regain Time and Control
Teams begin thinking like leaders. Less correction. More ownership.
Consistency & Confidence
Attitudes shift. Habits lock in. Staff no longer "try" to serve, they are the standard.
One Culture. One Language.
Every department aligned. Faster onboarding. Seamless guest journeys.
Tailored to Your Brand
Never generic. Your values. Your tone. Your guest profile.
Zero
Disruption
We fit into your flow, no downtime, no rearrangements. Just better performance.
Ongoing
Support
You receive 12 months of after training reinforcement:
✓ Reviews
✓ Refreshers
✓ Self-assessments
✓ Mystery evaluations
Discovery
Session
Experience a risk-free Discovery session. No obligation, just a real look at how the DolceVita Method® impacts your team from day one.
Use of the "Metodo DolceVita®"
The Metodo DolceVita® (DolceVita Method) is a proprietary educational system developed and owned by DolceVita Hospitality S.r.l., officially registered with the Italian Society of Authors and Publishers (SIAE) under the provisions of Law no. 633/1941 on copyright, and protected internationally under the Berne Convention.
DolceVita stands for originality, integrity, and excellence. Respecting the method means protecting the experience it delivers.