Flavia Mazzarini

Flavia Mazzarini is a distinguished figure in the hospitality industry, known for her expertise in guest experiences. With a career that began in the early 1990s, Flavia has developed a profound understanding of guest relations, customer service, operational management, and team leadership. Her journey includes significant tenures at prestigious establishments such as Rocco Forte Hotels, The Waldorf Astoria, and The Cumberland Hotel. Over the years, she has honed her skills in managing large teams, implementing training programs, and ensuring the highest standards of service. Flavia serves as Luxury Guest Experience Expert Consultant at DolceVita and as the Regional Director of Guest Experience, focusing on service quality staff training and operational efficiency consulting across all Rocco Forte Hotels in Europe.