Operational Excellence

Optimize every operational aspect of your hotel.

Operational Setup by Leading Experts.

When you choose our leading experts to work with you, you choose to create a tailored approach to hospitality operations, covering every department of your hotel. Whether you're launching a new property or refining an existing one, you ensure a seamless pre-opening process and a full operational set-up, equipping your hotel with best-in-class Standard Operating Procedures (SOPs) for consistency, efficiency, and service excellence.

Experts in charge

Founder & CEO

Kledis Brahimi

Kledis Brahimi has devoted his career to the luxury hospitality sector, gaining experience in six different countries with prestigious hotel brands like Bulgari, Armani, and Versace.

Managing Associate

Santi Roggio

Santi Roggio is a hospitality expert serving as the Head Concierge at Grand Hotel Timeo, A Belmond Hotel (5* Luxury). With over 20 years of experience, Santi excels in customer service, leadership, luxury concierge operations and luxury staff training.

F&B Management Expert

Matteo Giurdanella

Matteo is a distinguished expert in luxury food and beverage management, having enhanced dining experiences at elite establishments such as Bulgari, Ritz Carlton, and Okada.

Fine Dining Operations Expert

Julien Dubos

Julien Dubos is a Food and Beverage Operations Manager specializing in fine dining, with experience across Europe, the Caribbean, and the GCC.

Beverage Expert

Francesco Truglio

Francesco Truglio is an accomplished Bar Manager at Mazzaro' Sea Palace Taormina with over two decades of experience in the hospitality industry. He excels in bar management, team leadership, and delivering exceptional customer service in luxury settings.

Guest Experience Expert

Flavia Mazzarini

Flavia Mazzarini is a seasoned hospitality professional with over 30 years of experience. She is the Regional Director of Guest Experience at Forte Hotels. Flavia's extensive background includes key roles in guest relations and training management across renowned hotel brands, showcasing her expertise in delivering exceptional guest services and operational excellence.

Front Office Expert

Roberta Cariola

Roberta Cariola is an experienced hospitality professional with a decade of expertise in front desk operations, guest relations, customer service, training, team management, and sales administration. She holds an Executive Master in Hotel Management.

Housekeeping Expert

Veronica Gulino

Veronica Gulino is a dedicated hospitality professional currently serving as the Housekeeping Manager at Grand Hotel Timeo, A Belmond Hotel. With extensive experience in housekeeping management, she has a strong background in team leadership, quality control, and guest satisfaction.

Sales & Marketing Expert

Silvia Collepardi

Silvia Collepardi is Vice President of Sales and Marketing at Atmosphere Core, overseeing global sales and strategic operations. With senior roles at Centara Hotels & Resorts, Outrigger Konotta Maldives, and Quevis, she excels in market analysis, team building, and brand development.

Retail & Purchasing Expert

Massimo Atzeni

Massimo Atzeni is an executive with a decade at Bulgari Hotels & Resorts and experience in the pre-opening of Park Hyatt Milano. He specializes in luxury hospitality, purchasing and retail management.

FAQs

What tools do you use for market analysis and strategic planning?

DolceVita utilizes advanced market analysis tools, including Geographic Information Systems (GIS) for spatial analysis and market intelligence platforms, to provide accurate and actionable insights for strategic planning and positioning.

How do you ensure seamless integration with existing hotel systems?

We conduct a thorough technical assessment of existing systems and use Application Programming Interfaces (APIs) to integrate new solutions seamlessly, ensuring compatibility and minimizing disruption to operations.

How does DolceVita manage the implementation of technical standards?

We establish detailed Standard Operating Procedures (SOPs) and use Quality Management Systems (QMS) to ensure that all aspects of the project meet industry-leading standards and guidelines.

What services does DolceVita offer?

DolceVita provides a comprehensive range of hospitality consulting services, including Luxury Concepts Creation, Food & Beverage Management, Spa & Wellness Management, Operational Optimization, Guest Experience Enhancement, Revenue Management, and Marketing Consulting.

What makes DolceVita unique?

Our unique value propositions include the integration of "Made in Italy" design, world-class expertise from top managers and consultants in 5-star luxury hotels, and an unwavering commitment to quality in every project we undertake.

Can DolceVita help with pre-opening preparations?

Yes, DolceVita offers comprehensive pre-opening services including business plan preparation, recruitment and training, sales and marketing strategies, procurement of uniforms and operating supplies, and establishing distribution networks.

How does DolceVita ensure high standards in its projects?

We establish industry-leading technical standards, select expert specialists, conduct thorough plan reviews, perform meticulous site inspections, and complete snagging inspections before handover to ensure that all aspects meet our stringent quality criteria.

How do I get started with DolceVita?

Getting started is easy. Contact us through our website or call us at +393495083509. We'll begin with an initial consultation to understand your needs and develop a tailored plan to achieve your goals.

Do you provide ongoing support after project completion?

Yes, we offer continuous support and consultancy to ensure that your establishment maintains high standards and continues to thrive.

What technologies does DolceVita use for operational optimization?

DolceVita leverages advanced Property Management Systems (PMS), Customer Relationship Management (CRM) software, and Business Intelligence (BI) tools to streamline hotel operations, enhance guest experiences, and provide data-driven insights for decision-making.

How do you integrate sustainability into your projects?

DolceVita incorporates green building technologies and practices, such as energy-efficient HVAC systems, sustainable materials, and waste reduction strategies, to create environmentally responsible and sustainable hospitality solutions.

How does DolceVita handle data security and guest privacy?

We implement comprehensive cybersecurity measures, including encryption, firewalls, and regular security audits, to protect sensitive guest information and ensure compliance with data protection regulations such as GDPR.

Talk To Our Experts

Get in touch to book a consultation