Customer Experience Design

Kledis Brahimi has devoted his career to the luxury hospitality sector, gaining experience in six different countries with prestigious hotel brands like Bulgari, Armani, and Versace.

Santi Roggio is a hospitality expert serving as the Head Concierge at Grand Hotel Timeo, A Belmond Hotel (5* Luxury). With over 20 years of experience, Santi excels in customer service, leadership, luxury concierge operations and luxury staff training.

Matteo is a distinguished expert in luxury food and beverage management, having enhanced dining experiences at elite establishments such as Bulgari, Ritz Carlton, and Okada.

Julien Dubos is a Food and Beverage Operations Manager specializing in fine dining, with experience across Europe, the Caribbean, and the GCC.

Francesco Truglio is an accomplished Bar Manager at Mazzaro' Sea Palace Taormina with over two decades of experience in the hospitality industry. He excels in bar management, team leadership, and delivering exceptional customer service in luxury settings.

Flavia Mazzarini is a seasoned hospitality professional with over 30 years of experience. She is the Regional Director of Guest Experience at Forte Hotels. Flavia's extensive background includes key roles in guest relations and training management across renowned hotel brands, showcasing her expertise in delivering exceptional guest services and operational excellence.

Roberta Cariola is an experienced hospitality professional with a decade of expertise in front desk operations, guest relations, customer service, training, team management, and sales administration. She holds an Executive Master in Hotel Management.

Veronica Gulino is a dedicated hospitality professional currently serving as the Housekeeping Manager at Grand Hotel Timeo, A Belmond Hotel. With extensive experience in housekeeping management, she has a strong background in team leadership, quality control, and guest satisfaction.