About
This Masterclass is not about cocktails, this masterclass is a journey into the bar world, it’s about learning how to work and behave in a luxury environment, it's about mastering your communication skills, knowing how to deal with difficult guests, being able to look and behave professional behind the bar. You will learn about the Standard Operating Procedures in a 5 Star Luxury Hotel, how to handle complaints and learn from them, how to create a great experience for your guests and much more… THE INSTRUCTORS Luigi Gallo is the Bar Manager of the Belmond Hotel Caruso, situated in the famous Amalfi Coast in Italy. Luigi worked for the most prestigious hotel in the world like the J.K. Place in Capri, Four Seasons Hotel in Florence, 45 Park Lane by Dorchester Collection in London, Baglioni Hotel London, Claridge’s Hotel London, Porto Zante Villas and Spa in Greece and for Jumeirah Hotels in Spain. Francesco Orefici is the General Manager of The Lansdowne Club, an exclusive private members club in the heart of London. Francesco experienced the most luxurious bars working in Lanesborough Hotel, Private Members Club Fifty, Langham Hotel, The Artesian Bar, The Ritz Hotel London and 45 Park Lane by Dorchester Collection in London. WHO IS THIS COURSE FOR -People who want to learn the skills of world's best bartenders -Complete beginners who wants to become an employed bartender fast -Managers who want more material to train their staff WHAT YOU WILL LEARN -Mastering behavior and etiquette within a 5-star environment. -Seamless interaction skills with both guests and colleagues. -Specialized techniques for identifying and hosting regular and VIP guests. -Effectively handling complaints and transforming them into learning opportunities. -Understanding bar tools and their proper applications. -Step-by-step guidance on crafting popular and timeless cocktails.
You can also join this program via the mobile app. Go to the app